That would have caused him to shoot me on the spot!! I then waited for him to create a plan view of Toe Kicks, Guess what? he failed there too.ġst day of training, I got the boot right after lunch, I was told I was the Devils Advocate. I was sure surprised when the instructor couldn't even place a 5mm hole at 37 mm from the face and 42.5 mm from the bottom of an end panel, didn't even bother asking him to make it a line of 21 holes at 32mm increments, forget about asking for a second line at 517 mm from the face. This was a while back now, so I don't know if things have changed. The instructor could not perform the most basic steps with the program, so I was kicked out as I was asking to many questions. Not to add insult to an already bad subject (MicroVellum), but I went to Oregon to take their training class and was called the Devils Advocate by the trainer and the acting President at the time. My resent dealing with MV has shown me that they are changing the way they do business and I like what I have seen.ġ2/27/14 #19: Microvellum issues/optional softwar.
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I just think that if you change to another software then you have to invest another $30-$40K and you still have to overcome the learning curve which you are partialy through with MV. If your issues are operator failure then learn to use the program either through the support forum or through training. If you have software issues then I would think he would correct them. I would list my issues and call David Fairbanks and address them with him. You have spent a tremendous amount of time and money on implementing MV. If i were you, and I was certainly in your shoes a few years back, I would not switch horses yet. I have also been informed of some very exciting new features that will be released during 2015. I think this is evidenced in the stability of the software now. From what I understand MV has instituted a rigorous automated testing testing protocol for updates to minimize bugs. I rarely have any issues with it now and we use it daily.
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Now we are on the most up to date release of MV 2014 and the software is very stable and we have learned how to use the software.
However, they seemed to revolve around the version 7 bugs and a lack of proper training. We have been using MV for about three years now and we did have major support issues at first. So we need a product that that can deal with every situation.ġ2/17/14 #16: Microvellum issues/optional softwar. We are mainly a commercial shop our Product line includes custom cabinetry, reception desks, large high end conference tables and office furniture.
Just started looking at new software, one option would be MasterCam and added benefit they are right here our state, instead of 3 time zones difference. So rendering is not a major concern with a new program it is more of the manufacturing side of it we are more concerned with. We have AutoCAD and do renderings in AutoCAD with and add on program. If so how are you dealing with it?ĭue to this we are considering changing software. Is anyone else dealing with this or having issues with them/software. Very poor customer service, never got the training we were supposed to get and they are nickel and diming us to death even though we pay a yearly contract fee. We currently have Microvellum and have been very unhappy with dealing with the company.